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Our Customer Service | Quilt Fabric Closeouts

  General Information

I don’t like sending information through the Internet. How else may I place an order?
We accept orders online, by telephone, and email.

Do you have a storefront or may I pick up my order?
At this time we do not offer public hours at our warehouse. All orders must be shipped.

How is my fabric cut and packaged?
All orders are cut with accuracy to ensure you receive the correct yardage. Panels and distinctive stripes are scissor cut and all others are rotary cut. All fabrics are packaged in protective wrap/packaging so they are protected from dirt and odors. Shipping envelopes and boxes are "overtaped" to ensure the package will arrive undamaged.

How long does it take for my order to ship?
99% of all orders ship within 2 business days.

What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express and PayPal. 

Is there a minimum fabric cut?
Yes, our minimum cut is a ½ yard.

Is sales tax charged on my order?
Sales tax is only charged on orders that ship to an Idaho address. The tax rate is 6%.

Where do your fabrics come from and how do I know they are first quality?
We guarantee that all of our fabrics are purchased from the manufacturer as first quality goods. We do NOT purchase second runs, flat folds or damaged goods. In a few cases certain lines are only available through a distributor, but we only work with reputable companies that do not sell second quality goods. Due to the nature of cotton, even first quality goods can have minor flaws, so we make every effort to check every fabric cut before it is shipped.

Shipping

How are packages shipped?
All domestic and international packages are shipped via the United States Postal Service or UPS by Priority, First Class, or Parcel Select. The least expensive method is used unless otherwise requested.

How is the fabric packaged?
All fabric orders are neatly folded and placed in a poly bag or protective plastic.

How are the shipping charges calculated?
Shipping charges are calculated by the total weight of your order.

Is there a minimum shipping charge?
Yes. Our minimum shipping charge is $5.

Is there anywhere you won’t ship to?
We will NOT ship orders to Nigeria or Venezuela. Quilt Fabric Closeouts reserves the right to deny shipment of an order when fraud is suspected.

Shipping Rates:

Shipping to all 50 U.S. States, U.S. Territories, and Military Bases

Orders $.01 - $94.99:      $6 Flat Rate

Orders $95+:                     FREE Shipping

Canadian & International Shipping Note: Our system calculates shipping based on the total weight of your order, but these are some general guidelines you can follow to fill your package at each shipping level. This chart is based on 44/45" cotton. Please remember these are just guidelines. Sometimes a little more will fit in, sometimes a little less, just depending on the fabric. it is always best to check the calculated shipping amount on the checkout page.

Canadian Rates:

1/2 to 1-1/4 yards:           $13 USPS First Class

1-1/2 to 2-1/2 yards:       $20 USPS First Class

2-3/4 yards to 9 yards:   $23 USPS Priority Mail

9+ to 11 yards:                $20 USPS Priority Mail (Discounted)

11+ to 22 yards:              $39 USPS Priority Mail (Discounted)

22+ to 34 yards:              $50 USPS Priority Mail (Discounted)

34+ yards:                        Scaled based on weight/parcel configuration (Discounted)

International Rates:

1/2 to 9 yards:                 $32 USPS Priority Mail

9+ to 11 yards:                $28 USPS Priority Mail (Discounted)

11+ to 22 yards:             $57 USPS Priority Mail (Discounted)

22+ to 34 yards:             $80 USPS Priority Mail (Discounted)

34+ yards:                       Scaled based on weight/parcel configuration (Discounted)

* Shipping discounts are already factored into the shipping charges shown during checkout. If we are able to retain reduced shipping costs, we will apply the additional savings to the order and refund the difference.

Customs & Duties: These can vary widely from country to country. Order recipient is responsible for any and all additional charges incurred by their home country. Occassionally foreign customs processes causes a delay in shipping time. We have no control over this but will be happy to assist with any tracking/shipping information that may be helpful.

Returns

 At Quilt Fabric Closeouts, we want you to be happy with your purchase. Returns and exchanges are accepted based on the following policy:

Incorrect or Defective Item(s):
Please inspect your order upon receipt. Return requests must be received within 30 days of the shipping date of the order. We stand by the high quality of our products and service, but unfortunately mistakes do happen. If we have made a mistake on your order, or if you receive a defective item, please follow instructions below to obtain a return authorization. We will gladly issue a full refund or replacement upon receipt and verification of the item(s). We require that the item(s) be returned in the same state in which you received it (ODOR/SMOKE FREE, PET HAIR FREE, UNCUT AND UNWASHED).

Changed Mind/Don’t Like Color:
If you receive a fabric and decide you don't want it after all, you may return it within 30 days and we will provide you with an exchange, credit, or refund for the cost of the item minus a 10% restocking fee. Shipping charges will not be refunded. We require that the item(s) be returned in the same state in which you received it (ODOR/SMOKE FREE, PET HAIR FREE, UNCUT AND UNWASHED).

Please send us an email at service@quiltfabriccloseouts.com detailing your request and to receive a return authorization.

All returns may be sent to:

Quilt Fabric Closeouts

Attn: Returns Dept.

PO BOX 3253

Idaho Falls, ID 83403-3253

Returned Packages After Failure to Claim:

If we receivea returned package marked as unclaimed by recipient, up to two attempts to contact via email will be made. If no response is received after 10 days, a refund will be issued for the order minus any free shipping cost incurred by Quilt Fabric Closeouts and a 15% restocking fee.

Incorrect Shipping Address Provided:

Quilt Fabric Closeouts will not be responsible for additional shipping costs incurred due to an incorrect shipping address being provided to us. If a mistake is made by us, we will make it right.

**Please note: If a full order is returned for reasons other than a mistake on our part or damaged goods, and the free shipping offer was applied, the cost of the outbound shipping will be deducted from any refund.

Privacy

We take your privacy very seriously. Our website employs the very best security measures available to protect you. All of your personal information including your credit card data is encrypted, which prevents it from being intercepted over the Internet. Our checkout is safely on a secure server. Our site is scanned monthly to maintain PCI compliance.

We will NEVER share or sell your personal information, including your e-mail address, to other companies for any reason.